FAQ

[Frequently Asked Questions]

HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP ?

Once your order is received - our team processes and gets to work on it right away. To see current manufacturing lead times for VICE products see our current ESTIMATED LEAD TIMES.

DO YOU SHIP TO ME AND HOW MUCH DOES IT COST ?

VICE ships to the Worldwide! for more details on the shipping terms for your specific location see our SHIPPING POLICY.

DO YOU ACCEPT RETURNS ?

Returns will only be accepted on select items within 30 days of the delivery date.

For more details on the return/cancellation fees and how to initiate a return or cancellation see our REFUND POLICY.

CAN I PICK MY ORDER UP AT VICE ?

We offer in store pickup at our shop in Nanaimo, BC. Reach out to us at info@vicedesign.ca when you're ready to purchase and we can help to organize this. We will then give you a time estimate of when your product(s) will be ready and notify you when you are able to come pick it up!